Jubilee Housing

Privacy Policy

This policy details how Jubilee Housing collects, uses and discloses your personal information and how we protect the security of the personal information we hold.

Rent Policy

Explains how rent is set and calculated at Jubilee Housing, including income-based and market-based rent, how and when rent is reviewed, and what to do if you have difficulty paying.

Rent Arrears Policy

This policy outlines how Jubilee Housing will respond if rent falls into arrears.

Hardship Policy

This policy outlines how Jubilee Housing aids renters who are experiencing significant financial hardship. This includes hardship where renters are required to be temporarily absent from their property and special consideration is required to help sustain the tenancy.
You can apply using the Hardship Application Form.

Complaints Policy

Sets out how to raise a complaint about a decision or action of Jubilee Housing staff or committee, how we handle it fairly and confidentially, and the timeframes and appeal options you can expect.

Feedback Complaints Form

A simple form for submitting your feedback or lodging a formal complaint in writing, so we can respond and work toward a resolution.

Good Neighbour Behaviour Policy

Describes what good neighbourly behaviour looks like, what counts as un-neighbourly or antisocial behaviour, and how to report a dispute involving a Jubilee renter and how we respond.

Neighbourhood Disturbance Diary

A record-keeping template for noting what happened and when during a neighbour dispute, which can be used as evidence if the matter needs to go further.

Maintenance Policy

Sets out our approach to keeping properties safe and in good repair, the responsibilities of Jubilee Housing, renters and contractors, and how to report responsive and urgent repairs.