The values that underlie the delivery of housing services to tenants, and to applicants for housing, are that we:

  • treat applicants and tenants with respect and dignity.
  • acknowledge and respect the privacy of all tenants and applicants.
  • believe that suitable housing is essential for human well being and dignity.
  • strive for best practice in service provision.
  • seek to empower and encourage tenants to improve their circumstances.
  • value contributions and feedback from our tenants.
  • strive to balance compassion with discernment.
  • operate with honesty, integrity, fairness and compassion.