The residents of Jubilee Housing Inc are low-income households, usually having some connection with the Whitehorse or Maroondah communities. When a vacancy occurs allocation is made from the applicant waiting list, giving consideration to the length of time on the waiting list and needs, and with reference to the overall aim of developing supportive and harmonious communities.

Jubilee welcomes formal and informal input from residents on any issue relating to their housing or tenancy.